Issues downloading accounts

Created by Katie Deverill, Modified on Wed, 19 Oct 2022 at 06:13 PM by Katie Deverill

Are you a Pro user?

Pro users get to download instantly. If you see any of the following widgets please ensure you're logged in.

Are you a Free user?

You should see the below reCAPTCHA widget. Simply tick the box to download your documents. 

Do you see the below when trying to download?

If you see the following as opposed to the Google checkbox reCAPTCHA widget, your computer may not support it and in such cases reCAPTCHA falls back to this alternative.

I don't see any widget. 

The minimum browser requirements for the checkbox reCAPTCHA widget are:

Chrome (version 3.0.195)
Firefox (version 3.0)
Internet Explorer (version 7.0)
Opera (version 10.10)
Safari (version 4.0)

If you cannot see any CAPTCHA on the download screen, please upgrade to the latest browser, or if using Internet Explorer, try an alternative. 

It just says 'please wait'

This could be due to a browser issue as above or internet connection speed. Please try an alternative browser or where possible a different computer to ensure it is not a connection or local machine issue. 

If you're still having trouble, please Submit a Ticket using the button at the top of this page. 



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article