I have requested a new password but still cannot login? Katie Deverill September 18, 2015 22:02 Updated If you're still having trouble, submit a ticket and we'll be in touch ASAP. Related articles How do I change my login email address? What documents can I get for free? Free Company Watch Alerts Coming soon... International credit report changes How to unlock a credit report Comments 0 comments Please sign in to leave a comment.