Our advice is that unless they are calling to pay in full, including the fees, you should refer them to us.
That way we can ensure that we maintain continuity, obtain the best possible outcome for you and remove any opportunity for the debtor to play us off against each other.
What should I do if I receive a payment?
Firstly, good news! It means our approach has been successful.
Now, all you need to do is advise us of the amount and date to ensure we are working on the correct balance and avoid making unnecessary contact.
We will then raise an invoice for our fees on the amount paid, which you will have 30 days to pay.